Hp online troubleshooting wizard

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Select your model. How does HP install software and gather data? Need Windows 11 help? The Print Quality Troubleshooting Wizard can help with the following problems:.

Horizontal lines across the image banding. Figure : Print Quality Troubleshooting wizard. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.

Loading Results. The Virtual Agent is currently unavailable. The printer should be on, have paper in the input tray, have sufficient ink or toner, and display no errors or blinking lights. Make sure the printer is not off or in Sleep mode. Press the Power button to wake it or turn it on.

Make sure paper is loaded into the input tray and the paper width guides rest gently against the sides of the stack. Make sure the correct ink or toner cartridges are installed and the printer has sufficient ink or toner for your print job.

Make sure no error messages or blinking lights display on the printer control panel. Resolve any errors before you use the printer. Restart the printer to clear any error states.

Turn the printer off, wait 30 seconds, and then turn it on. If the issue is not resolved, select one of the additional resources, or go to HP Customer Support and search for the specific issue or error message you are experiencing.

Make sure paper is loaded in the main tray, and then turn on the printer. On the welcome screen, click Start to select your printer and run the diagnostic. If your printer is not found, click My product is not listed , and then follow the instructions to troubleshoot the connection. Set your printer as default on your Windows computer to make sure print and scan jobs use the correct printer.

Make sure the box next to Let Windows manage my default printer is not checked. From the list of printers, click your printer name, and then click Manage. If there are multiple printer names that match yours, select the printer that is idle or online.

Under Manage your device , click Set as default. Make sure Function Discovery services start automatically and are currently running. In Windows, search for and open Control Panel , and then click View devices and printers. Right-click your printer, select Printer Properties , and then click the Ports tab. If there is no WSD port, do not continue with these steps. If there is a WSD port, make sure the check box is selected, and then continue with these steps.

In Windows, search for and open Services. If one or both items have a Manual Startup Type or is not running, right-click the item, and then select Properties.

Print a Network Configuration or Wireless Network Test Results Page, and then use the information on it to connect your printer wirelessly. Inkjet printers with a control panel menu: Open the Wireless , Network Settings , or Setup menu to locate the list of available reports.

Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test. DeskJet and , ENVY and , and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

Wireless status: Under If it is not, your printer is not connected to the wireless network. Connect your printer to the network.

For more information, go to Connect to a wireless HP printer. Your printer might have more than one URL. From a computer connected to the same network as your printer, open an internet browser, type one of the URLs into the address field, and then press Enter to open the printer's EWS.

If the EWS does not display, try another browser. Select Manual IP , and then provide your printer information. Click Apply , and then wait until the changes are confirmed. Click the name of your printer, and then select Manage. On the Ports tab, click Add Port. Type the printer's IP address, and then click Next.

You might see two printers in the list of devices. Do not remove or uninstall either printer. Check the USB cable for damage and recommended length, and then restart your printer and computer. Disconnect the USB cable from the computer and printer, and then inspect the cable.

If the cable is undamaged and shorter than 3 m 9 ft 10 in , connect the cable to a different USB port on the computer. The port should be USB 2. If you are using a USB hub or docking station, connect the cable directly to the computer. Turn on the printer, and then add the printer Mac or wait for the computer to install the new device Windows. Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready. Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device.

If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks, the printer is disconnected from the network. Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.

Printers with a touchscreen control panel: Open the Setup , Network , or Wireless settings menu, select Wireless Setup Wizard , and then follow the instructions to select the network name and enter the password.

Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash.

The printer Wireless light stops flashing when the connection completes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes. Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.

Wireless isolation could be causing your printer to appear offline. Check with your router manufacturer for more information. Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a report to verify the connection. Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.

Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.

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